Wednesday, 31 July 2013

Brafton: Social media analytics leads to new business opportunities [study]

Brafton
News Content Marketing 
Social media analytics leads to new business opportunities [study]
Jul 31st 2013, 18:30, by Ted Karczewski

Social Media Analytics Results in Business Opportunities

​Content analytics helps brands understand how their websites perform over time. Delving into platforms like Google Analytics, marketers can learn what subjects, content types and referral channels assist brands in generating additional website conversions, but sometimes it's crucial to have deeper metric analysis processes in place. According to research from Econsultancy and Lynchpin, 63 percent of companies have invested more in social media analytics platforms this year, showcasing the proliferation of social media as a marketing solution. Other types of data that brands are turning to vary from competitor information (up 3 percent from 2012) and interaction between online and offline tactics (up 1 percent from last year).

Perhaps most interesting is where social media marketing teams are funneling investments toward data analysis. According to the source, the biggest upticks between 2012 and 2013 go toward social listening solutions (up 4 percent year-over-year), multivariate testing (up 2 percent year-over-year) and onsite feedback tools (up 9 percent year-over-year).

The benefits associated with smarter social media marketing coupled with content creation solutions vary. A Q1 2013 survey from the CMO Council and SAS discovered that 52 percent of marketers credit data evaluation with identifying new business opportunities. Forty-six percent say content and social analytics help them define customer personas and develop marketing collateral that truly resonates with the right prospects.

Social media marketing solutions help companies build new relationships with customers they didn't know they had on the web. By looking at the constant flow of data coming through networks like Twitter, Facebook, Google+ and LinkedIn, organizations have opportunities to establish consistent tones and personalities that regularly engage audiences throughout the sales funnel.

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Brafton: Keywords: Why they love you and leave you

Brafton
News Content Marketing 
Keywords: Why they love you and leave you
Jul 31st 2013, 17:47, by Jeff Baker

Trending keywords drive SEO results, but they can leave SEOs high and dry.

Six months ago, you came to the conclusion you had finally found your SEO soulmate - the perfect keywords you would spend the rest of your strategy with. You were picky this time, toiling for countless hours over the perfect fit. Your years of experimenting were over – you were looking for something serious. After much trial and error, you finally decided what you needed and found those ideal keywords. You had a mutual admiration, treating each other with an unprecedented level of love and gratitude.

Then one day they were gone. No warning. No note. Not even a courtesy text message. Your relationship seemed to be just blossoming into the peak of its honeymoon period, and then your keywords packed up your entire house while you were at work - took the bed, the sheets, even the ice cube trays. You were left with some cobwebs and three light bulbs.

Standing in your dark, couch-less living room - dark because your lamps are gone - you wonder, "Did they run off with your enemy?" Your organic traffic filter on your Google Analytics looks like a barren wasteland.

Then one day [your keywords] were gone. No warning. No note. Not even a courtesy text message.

"Did someone take my beloved keywords from me?" you wonder. "I don't understand, I treated them so kindly. I never stuffed them in sentences where they didn't belong. I always gave them the best seating in headlines, titles, H1 tags. I even gave them their very own dedicated landing pages!"

But there was something your keywords didn't tell you about themselves. A secret they kept hidden.

They are seasonal.

You certainly worked with some keywords that were pretty up-front about their yearly disappearing act, usually flying south for the winter or only coming into town during holidays, but this time you never saw it coming. Like a flock of geese that adorned your backyard, they abruptly left at the first sign of winter.

Seasonal Keywords

Mother's Day keyword trends show how some terms drive immediate results.

Some keywords have habits you need to know about, especially if you are counting on them to bring home the bacon on a semi-regular basis. This is where you get to use both the left and right side of your brain; mathematical and psychological analyses.

Consider Mother's Day as an example. Every year, this holiday rolls around and drives search traffic surges that can support your bottom line if you're strategic about keyword use.

However, you also need to study the psychology of how people interact with the keywords that drive your brand, which isn't always as intuitive as you would think. 

Bad Breath Queries Drive More Traffic At The Year's End.

Take a look at this chart about annual search interest for "bad breath." You might be wondering, is there some strange phenomenon where people only get bad breath during the winter? Is it a physiological effect having something to do with the cold?

As it turns out, that's not the case at all. It's actually much more simple. People are more cognizant of the effect their offensive breath has on their family members during holiday gatherings. It has more to do with close proximity to people during the holiday season rather than any physiological explanation.

Terminology Shifts

Sometimes, however, your biggest fears come true. Your beloved keywords have departed, and they are never coming back.

Now this can happen for a couple reasons. In some cases, you may be able to salvage your strategy because your keywords haven't necessarily disappeared, but rather they have evolved with cultural shifts. You may find that searchers are abandoning previous terminology in favor of more contemporary phrases.

Your beloved keywords have departed, and they are never coming back ...  they have evolved with cultural shifts.

One of the best examples of this turbulent category of keywords is the ever-changing landscape of phrases considered "socially acceptable", or "politically correct." Phrases determined to be socially unacceptable, or politically incorrect, can die a quick and painful death.

Personality descriptors and physical conditions are commonly affected by the volatility of shifting terminology. Euphemisms are prone to this, too. Post Traumatic Stress Disorder used to be called "Soldier's Heart" in the Civil War era, then "Hysteria" in the Victorian Era, "Railroad Spine" in the late 19th century, "Shell Shock" in WWI, "Combat Exhaustion" in WWII, and "Stress Response Syndrome" in the Vietnam War.

Obviously this is an oversimplified example dating back to a time unaffected by keyword volatility, but you get the idea. This simple concept holds true across a multitude of industries as terminology shifts.

Pop culture influence

Keywords based on current trends may have a short life span.

Some keywords obey a completely different set of rules - the influence of pop culture. You may find that your honeymoon period with these one-hit-wonders is quite brief. They are the one night stands of keywords. Take for example the acronym "YOLO", which of course means You Only Live Once, coming from who knows where, seems to have gone the way of Ke$ha (as long as we are referencing pop culture).

In the worst case scenario, your keywords have confirmed your suspicion; they have left once and and for all. They have been set out to pasture, gone the way of Old Yeller, retired forever.

The Last Stand

Some keywords can function as the canary in the coal mine - the early indicators of a dying industry. The products you sell, and the keywords that represent them are no longer of value. It's being confirmed by a steady downhill trend indicative of a slow death. They have been traded in for newer and younger models - models that you don't provide. Take a look at your revenues, they probably mirror the sad decline of your keywords. The market is changing, and your canary has died. It's time to reevaluate your brand.

You and your keywords must grow together

Blend psychology, business and pop culture influences into an overarching strategy that remains true to your brand.

There is no single secret to a long-lasting, results-driven relationship with your keywords. It's a dynamic affair that demands marketers blend psychology, business and pop culture influences into an overarching strategy that remains true to your brand.

To avoid being left in the dust by your keywords, pay attention to what is happening behind the scenes, look for changing behavior and don't ignore obvious signs the relationship is souring. You may uncover mysteries that were sitting right beneath your nose and come out on the better side of the split, with visitor traffic growth, additional PageViews and perhaps even more conversions.

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Brafton: Mobile dominates social media content sharing [data]

Brafton
News Content Marketing 
Mobile dominates social media content sharing [data]
Jul 31st 2013, 15:31, by Ted Karczewski

Social Sharing On The Rise With Mobile

​Social media is a beautiful invention. Of course, it comes with some societal snags​ like fewer face-to-face interactions and oversharing of personal experiences, but it also closes the knowledge gap between brands and their customers. To this end, social media users are increasingly sharing online content with their personal networks, and most are using mobile devices to distribute media that resonates.

According to a June 2013 study from ShareThis, consumers are nearly twice as likely to clickthrough and share web content via mobile devices compared to desktops. The research delved into the most popular networks to better understand how technology may influence engagement on specific sites. Facebook serves approximately 56 percent of all desktop and 60 percent of mobile shares. Beyond Facebook distribution across mobile and desktop shows a wildly different story.

The remainder of sharing on desktops was comparable across all sites or networks, with 9.6 percent via email, 6 percent on Twitter and 5 percent on Pinterest. When it comes to mobile, Twitter and Pinterest outperform every other channel, with 13.6 percent and 18.9 percent, respectively.

The ShareThis study did not evaluate or call out Google+ activity, despite recent reports suggesting the search engine-owned network features a high volume of social shares. Brafton recently reported that social shares on Google+ will outshine Facebook by 2016. This is another example of how conflicting opinions of Google+ can mislead social media marketing departments. A report will come out one day touting the major achievements of the social network, and the next round of data will show it's still the most inactive or inconsistent site around.

Either way, companies looking to launch smarter social media strategies must factor in mobile technology, whether campaigns thrive on Facebook or Google+.

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Brafton: The best time to send email blasts? Depends on the device

Brafton
News Content Marketing 
The best time to send email blasts? Depends on the device
Jul 31st 2013, 14:31, by Lauren Kaye

Email open rates are dependent on the recipients device, so marketers must plan their branded content distribution accordingly.

Mobile adoption rates are having a profound effect on brands' internet marketing success, and companies that find ways to bring new data to their SEO content strategies will pull ahead. Data from a Harland Clarke Digital found there isn't a single best time to send email content, but there are optimal ranges to reach customers across devices. In fact, there are even some cases when consumers opened the same web content on two separate devices, which gives marketers twice as many opportunities to drive traffic or generate leads.

Desktop users open emails during the workday

Desktop computers are still the primary device consumers use to check their emails, according to the report. At around 55 percent, consumers opened emails on laptops or PCs twice as often as they did via smartphone (25 percent of the time). Tablets are used least often, with only 7 percent of email recipients viewing web content on the handheld technology.

The best time to reach desktop users is between 9 a.m. and 4 p.m., a time frame when approximately 4 percent of emails are consistently opened by recipients.

Smartphone owners check in sporadically

Smartphone users are most likely to read emails between 10 a.m. and 5 p.m., but open rates are much lower, hovering above 1.5 percent, but below 2 percent. The peak for email opens is at 3 p.m., when mobile recipients open 1.92 percent of messages they receive.

Smartphone users are most likely to read emails between 10 a.m. and 5 p.m.

The overlap between smartphones and desktops isn't limited to prime-time open rates. Around 7 percent of emails are opened on both devices, the report revealed. There was also crossover for messages sent to smartphones and tablets, of which 1.9 percent are viewed on both devices.

Tablet owners read selectively at night

Emails sent to tablets have an open rate of around 0.5 percent, but they give marketers the opportunity to reach target audiences when they might be more receptive to branded content - at night. Open rates are highest between 3 p.m. and 9 p.m., meaning users are viewing emails at home, after work. During this downtime, they might be more receptive to companies' informative news coverage and have time to enjoy entertaining blog content.

Open rates are highest between 3 p.m. and 9 p.m.

As consumers invest in new devices, their behaviors and preferences will inevitably develop further and marketers must be ready with optimized campaigns. One change that's already taking place - Brafton reported that companies are putting their SEO and content marketing under one roof to streamline efforts and reach their conversion goals sooner.

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Brafton: Retail sites getting slower, leaving money on the table [data]

Brafton
News Content Marketing 
Retail sites getting slower, leaving money on the table [data]
Jul 31st 2013, 13:30, by Ted Karczewski

Site Speed Still Matters for SEO

​User experience is becoming an important aspect of SEO, sparking some industry folk to rename the practice search experience optimization (SXO). Brafton recommends conducting regular site audits to understand how to improve SEO content strategies, especially when it comes to load time. Studies suggest that a one-second delay in site speed can lead to a 7 percent decline in website conversions.

While most webmasters understand site speed is essential for turning a profit with internet marketing, a new report from Radware shows companies continue to drop the ball. Data shows that the median page took 6.79 seconds to load in Spring 2012, but dropped to 7.72 seconds this summer.

To put site speed into perspective, among the top 500 leading retail sites, Ikea had the fastest full load time at 1.85 seconds. Companies with websites loading more toward the 7-second mark may be leaving money on the table, and must aggressively improve user experience. With consumers using mobile phones more often than ever before to reach desired sites, load time will play an even more critical role, so taking a proactive approach to amend errors now will results in higher conversion rates tomorrow.

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Tuesday, 30 July 2013

Brafton: Does Yelp hide user-generated content from its users?

Brafton
News Content Marketing 
Does Yelp hide user-generated content from its users?
Jul 30th 2013, 16:19, by Ted Karczewski

User Generated Content May Not Tell The Whole Story On Yelp

​As local search takes its rightful place in broader internet marketing strategies, brands with physical locations are learning more about what Yelp can do for them long term. Brafton recently reported that the review-based company aims to connect search and sales with a new call-to-action feature that guides consumers toward a specific result. Some highlighted examples are reserving a table at a restaurant, purchasing a ticket for an entertainment venue or scheduling services elsewhere.

To some extent, the Yelp CTA function largely relies on brands' ability to compel users to leave positive or helpful reviews, but a new study suggests Yelp may not always assist companies in showcasing their happy customers. According to "Fake it Til You Make it: Reputation, Competition and Yelp Review Fraud," by Michael Luca and Georgios Zervas, Yelp hid more than 50,000 out of the 316,000 reviews it studied on the platform - approximately 16 percent of the pool.

Yelp surfaces extreme reviews, and highlights contributions from newer members more than any other type of post.

The two researchers wanted to understand if there was a pattern that led Yelp to hide certain reviews. Their findings found two things in common: Yelp surfaces extreme reviews, and highlights contributions from newer members.

The study found that Yelp showcases more 1-star and 5-star ratings compared to the volume of posts with those actual grades. That means Yelp disproportionately displays online content, and while more 2, 3, or 4-star posts may be published, consumers will often see fewer of those results on the site. More, the study found that 70 percent of the posts featured on Yelp were from people who have only written a few posts in the past. Research suggests that Yelp will often position this web content higher in results than contributions from long-term Yelp members.

What does this mean for brands that have put a lot of resources toward maintaining high-quality reputations on Yelp? They must reevaluate the customer experience they offer online and offline to generate as many 5-star reviews as possible.

Of course, every company wants to garner the best-possible results, but it's more important than ever before, with local search and Yelp becoming integral components in search marketing. Content creation may be able to help. Brands that provide site visitors with as much information as possible about products and services can help set realistic expectations, so when users do visit brick-and-mortar outlets, they know exactly what they'll get, and will showcase their satisfaction through positive reviews online.

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Brafton: New LinkedIn features connect brands with key influencers

Brafton
News Content Marketing 
New LinkedIn features connect brands with key influencers
Jul 30th 2013, 18:09, by Lauren Kaye

A new LinkedIn feature puts brands in contact with industry influencers.

B2Bs understand the power of LinkedIn when it comes to forging professional connections. Relationships developed on the site can surface qualified job candidates, sales leads and contribute to conversions. Brafton recently covered a study that deemed LinkedIn the "Professional Network," and touted its revenue-generating potential. Marketers might have even more reason to create social media content for the network because a new LinkedIn feature aims to help companies connect with key influencers.

Members can follow influencers on the site, a group that boasts names like Bill Gates, Tony Hsieh, Maria Shriver, Michael Bloomberg and Burberry CEO Angela Ahrendts. By LinkedIn's count, there are now more than 300 influencers active on the site.

Members can follow influencers on the site, a group that boasts names like Bill Gates, Tony Hsieh, Maria Shriver, Michael Bloomberg and Burberry CEO Angela Ahrendts.

With the newly introduced functions, marketers can quickly and easily engage in conversations with industry leaders and members. As of today, LinkedIn users will be able to respond directly to influencers' posts or Like the content shared. If members spot opportunities to connect with other users, they can mention specific participants, a function that's expected to foster deeper connections between professionals. Because influencers' posts are heavily trafficked and highly visible, participation in these discussions will also give marketers' branded content more exposure on the site.

Essentially, LinkedIn is helping companies get in touch with the industry leaders that were previously out of reach. Sharing the right content and making smart connections can help marketers get noticed when it counts most.

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Brafton: Google cautions use of alternate domains that geotarget other areas

Brafton
News Content Marketing 
Google cautions use of alternate domains that geotarget other areas
Jul 30th 2013, 15:30, by Lauren Kaye

Marketers are cautioned against picking domain names that target other countries.

Once again, Google's Search Engineer Matt Cutts has come forward, asking webmasters to use straightforward best practices instead of strategies that cut corners to get ahead. In his latest Webmaster Help Channel video, Cutts advises companies to consider the risks of creating sites on alternative domains.

Some webmasters are inclined to launch sites on .io and .it domains because .com addresses come with greater competition and cost. Cutts says novelty domains like "Google.it" may not perform as well in search results because crawlers and readers assume the web content is targeted toward the country that's associated with that particular domain. In that case, the "Google.it" domain may be categorized with Italian search results, but punished because its online content is not relevant to users' queries.

"If you change the intent and you make it about a region - like .[li for] Long Island - you're sort of doing a disservice to that country code top level domain," he adds.

Webmasters are advised against building web presences on alternate domains targeted to other regions.

However, there is a list of alternative domains that Google considers generic enough to apply to a global audience. In the video, Cutts points out that .io pertains to the Indian Ocean, and because there isn't a vast user or site population using domains for that particular area, it's acceptable to use the domain internationally.

Other generic top level domains (gTLDs) that Google considers acceptable include: .aero, .biz, .cat, .info, .mobi, .museum, .name as well as others that are more familiar like .edu, .gov, .net and .org.

Brafton previously reported that a list of new domains were proposed this spring, including .google, .apple, .nyc and .book. Some have supposed these alternatives would give smaller companies a chance to secure domains that are closely related to their businesses for better visibility on the web.

Cutts' advice is to approach with caution. A new domain might provide some results, but the best way to win online will always be to create compelling branded content and use SEO best practices that provide internet users with excellent experiences.

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Brafton: Google says website content stretches the retail shopping sales funnel

Brafton
News Content Marketing 
Google says website content stretches the retail shopping sales funnel
Jul 30th 2013, 14:30, by Lauren Kaye

Marketers will need to begin nurturing leads sooner because the retail sales funnel is lengthening.

Retailers have embraced SEO and social marketing strategies to ensure they stay on consumers' radars, even as they browse and buy on the web. Brafton previously reported that some retail subsets are experiencing site traffic and clickthrough upticks, thanks to their internet marketing efforts.

However, there is another result of online advertising that might come as a surprise - Google just released data that indicates purchasing timelines are getting longer.

Marketers will need to take this information into consideration when creating branded content. Target audiences might be researching products and services well in advance of their intended transaction, so materials must be more education- and inspiration-based, rather than hard sales driven.

Consumers browse and buy sooner online

Brands must begin nurturing leads sooner for back-to-school sales.

Google's research centered around back-to-school shopping habits, which are starting earlier in the summer months than ever before. Search data shows that 43 percent of shoppers start looking up product information in mid-July and by the end of the month, 65 percent have begun conducting research.

While consumers enter the sales funnel earlier, they also leave it sooner. Google found that 17 percent make initial purchases by mid-July and 65 percent have started shopping my mid-August.

Fewer last minute shoppers?

The data compiled by the leading search engine also implies that ecommerce is curbing procrastinators' last-minute shopping habits. Just 2 percent of consumers begin researching and shopping last minute, while only 5 percent admit to purchasing right before schools starts.

Just 2 percent of consumers begin researching and shopping last minute, while only 5 percent admit to purchasing last minute.

Brafton previously reported on this trend, pressing marketers to get a head start on campaigns and outreach efforts to capture consumers' attention early. Now that most parents and teachers are on social networks, brands' messages about the upcoming school season hit them full force and they receive continual reminders in real-time.

Web and video content drive back-to-school conversions

The majority of people conduct product research on the web. Sixty-two percent go on to plan their purchases, while 52 percent use in-store displays and 33 percent tune into television ads. When parents and students begin planning their purchases so early, brands may find that standalone news articles or blogs may not be enough to keep them engaged.

In fact, four in 10 consumers said they visited a brand's website or physical store as the direct result of video marketing that featured apparel. People are looking for advice from people like themselves, the research shows. Major brands like Kmart and Office Depot are already distributing video content on YouTube channels to appeal to customers in anticipation of the back-to-school season.

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Brafton: Google changes AdWords Quality Score reports for more transparency

Brafton
News Content Marketing 
Google changes AdWords Quality Score reports for more transparency
Jul 30th 2013, 13:30, by Lauren Kaye

Marketers should expect to see new figures in their AdWords Quality Score reports that show more accurate representations of their search rankings.

Companies that use Google's Quality Score to evaluate their SEO value and content marketing efforts will soon see different metrics when they check their reports. An official Google Inside AdWords blog post announced that its new reporting method will be rolled out globally within the week. This update will not change brands' AdWords campaign performance, but it will give marketers and SEOs a more accurate picture of their Quality Scores.

"[Now] the Quality Score in your reports more closely reflects the factors that influence the visibility and expected performance of your ads. We hope that providing you more transparency into your 1-10 Quality Score will help you improve the quality of your ads," the post states.

"We hope that providing you more transparency into your 1-10 Quality Score will help you improve the quality of your ads."

Marketers should expect their Quality Score reports to closely represent their landing page experience, expected clickthrough rates and ad relevance. While these numbers may differ from those in previous reports, they will not actually impact paid ad performance of search rankings. Google is simply offering a closer look into the factors it already uses to determine a domain's relevance.

This update comes on the heels of a number of announcements from the search engine. Brafton previously reported that Google is taking a closer look at companies' attempts to attract backlinks, from press releases with optimized anchor text to advertorial publication and low-quality, widespread guest blogging.

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Monday, 29 July 2013

Brafton: Google patents new social search function to filter results

Brafton
News Content Marketing 
Google patents new social search function to filter results
Jul 29th 2013, 19:57, by Ted Karczewski

Google has Social Search In Its Sights

​Most industry insiders say it's coming - the advent of social search. But with networks like Facebook introducing on-site and off-site technologies that help users find information fast, how will Google respond? If a newly granted patent is any indication, Google has new social search features up its sleeves, which may see the light of day sooner rather than later.

The United States Patent and Trademark office recently approved Google's latest patent for technology that would filter social media content search results. The document outlines an interface for sifting through results based on a person's social presence. More, the option would show search results based around web content previously shared, Liked or posted by people within a user's social network. In some cases, the patent sounds a lot like the revision made to the +1 feature on Google+.

However, Google may already realize a potential problem with bridging search and social - its own network continues to struggle with major brands. Certain reports suggest that Google+ has the second-most monthly active users, but a study from the Charlton College of Business Center for Marketing Research at the University of Massachusetts Dartmouth shows that 19 percent of companies with Google+ accounts haven't activated their profiles. The data shows that Google+ is the only network where a high volume of brands have opened accounts, but never started using them.

Bing - Google's closest rival in search - has been working tirelessly for the past year to introduce new social search features to improve user experience. The Microsoft-owned search engine features a unique social sidebar that showcases Facebook content in search results. Unfortunately, customer satisfaction on both Bing and Google took a hit over the last 12 months, according to the American Customer Satisfaction Index. Perhaps the company that can successfully bring social media to search and provide users with increasingly relevant online content will see engagement rates skyrocket in the next year.

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Brafton: Unoptimized social media content alienates consumer demographics

Brafton
News Content Marketing 
Unoptimized social media content alienates consumer demographics
Jul 29th 2013, 18:33, by Lauren Kaye

It's essential that marketers make their social content applicable to all target audiences.

Marketers understand that in today's world of big data, brands must draw on consumer information to create personalized web content. A one-size-fits-all no longer appeals to most buyers, who have grown accustomed to receiving offers tailored to their interests and purchasing histories. Despite the increasing importance of custom content for online conversions, a recent Silverpop study conducted by Forrester found that only 45 percent of marketers have actually harnessed customer information for better insights.

When companies don't have a grasp on their content analytics and social media metrics, they might not be able to recognize the content they share is alienating entire customer demographics.

In one example of this disconnect, CEFRIO recently published the "NetTendances 2013" report, which revealed that French-speaking audiences use difference social networks than their English-using counterparts. A higher percentage of English speakers used social networks, read and shared online content, logged into accounts, interacted with other members, followed people and created their own updates.

This language barrier may not be as prevalent in the United States, but brands may face different challenges when targeting diverse consumer groups. Brafton recently reported that Google is rolling out new user segmentation capabilities for content analytics that can help brands track which articles, updates and posts drive engagement with individuals who represent certain consumer groups. This can also be an effective tool to learn which channels or types of content are ineffective and require strategic adjustments.

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Brafton: Repurposed content: Nurture leads and net profits

Brafton
News Content Marketing 
Repurposed content: Nurture leads and net profits
Jul 29th 2013, 17:30, by Lauren Kaye

Brands can generate results by repurposing their web content on social networks.

Marketers know it's best practice to create lots of relevant online content for discerning web shoppers. As evidence of this understanding, 51 percent companies plan to increase spending on SEO and social media marketing, according to the UK Search Engine Marketing Benchmark Report 2013.

However, marketers might only be scratching the surface of their content's potential with their current approaches, missing opportunities to re-engage leads and boost ROI.

In an interview with eMarketer, Silverpop Brand Evangelist Ellen Valentine reports that advances in content analytics and data harvesting allow marketers to make smarter decisions when siphoning anonymous web traffic into customer personas and then targeting them with digital content.

Some brands are smartly repurposing their collateral, rather than letting it sit in a resource section and get stale. Smart content strategies are fueled by insights on which materials can be tailored for specific customer groups. For ROI, high-quality content is essential, as is pushing it out to qualified prospects who need a little nurturing before they're ready to convert.

Experienced content strategists can guide marketers on who engages their brands online and what materials increase conversion, and there are a rising number of tools that help. Brafton recently covered Google's announcement that user segmentation capabilities are coming to its analytics platform. With new functions, marketers and content strategists will be able to answer questions, such as:

  • "Are my conversions coming from a certain geographic region?"
  • "Are converting customers using desktop or mobile devices to visit the pages?"
  • "How often do the biggest spenders return, and which sites do they visit?"

Previously, analytics would only provide information about internet users' behavior on a single visit to the site. The new capabilities allow marketers to take them over time.

With knowledge comes power, and innovative marketers who tap into their analytics data can find ways to make their branded content fuel even more traffic, leads and conversions.

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Brafton: A lesson in how NOT to engage in social media marketing

Brafton
News Content Marketing 
A lesson in how NOT to engage in social media marketing
Jul 29th 2013, 16:30, by Rachel Dobinski

Twitter Lessons To Be Learned From Celebrity Mistakes

Your company wants to use Twitter – that's great, considering that Twitter is one of the most popular networks for both B2Bs and B2Cs. Every Twitter strategy is different based on industry and goals, but there are some universal rules that everyone should entrust. Before you get nervous that you will lead your company's name into branding suicide - let's take a brief look at previous mistakes that were made by some of the most well-known celebrities in Hollywood.

Amanda Bynes: sharing too much, too soon

What can Amanda's Twitter tantrum teach businesses everywhere? It's all about quality not quantity! Followers do not want to see a Tasmanian devil of irrelevant 140-character messages; they want to see variety that will keep them guessing and clicking! Use an array of content to sustain of your audience's attention.

Amanda Bynes has been on a retweeting tirade lately. If you follow her on Twitter, I'm sure your newsfeed is cluttered with meaningless mentions and statements that are pointless. Although the spiraling disaster taking place on social is entertaining – it can be a bit annoying, agreed? After a while, you become restless and your instincts force you to unfollow her.

Share Content, But Not Too MuchEighty-seven percent of online users are more likely to buy from a brand that socially engages with them. Interacting with your audience means that you are listening to what they are talking about and responding - not just filling up their News Feeds with content that doesn't offer value. It's important to stay up-to-date on industry trends so that you can create some buzz-worthy discussions – this will increase the virility of what you are saying.

Kanye West: Abandoning your followers

Big or small, your company should follow other industry-related Twitter users. Extending your reach on Twitter is similar to a domino effect. You want to follow industry leaders who will then (hopefully) follow you back. The second they follow your company - you have a 'make it or break it' period of time to capture their attention with industry-worthy content. Upon interest, they will RT your posts and then reveal your rich content to all of their followers – who will hopefully do the same.

Kanye West is famous for his outrageous opinions and the extremely harsh things he does without a second thought. So, when Kanye unfollowed every single Twitter user except for his infamously beaut of a girlfriend, Kim Kardashian, it was barely a shocker! It may not be as horrific as booing someone off the stage – but this sort of action breaks an important Twitter rule.

Snoop Dogg: Not taking your Tweets seriously

Forty-one percent of users click on Twitter #hashtags to learn more about brands. But, how are users supposed to learn more about your brand if a large percentage of the words are spelled wrong?

Beyond the keyword issues of having grammatical errors, spelling mistakes can make your strategy look sloppy and unprofessional. Users view your profile as a potential business endeavor. Spelling words wrong or being too silly with your posts can turn users off to your services.

Joke TweetsSnoop Dogg (Snoop Lion) is one of the most famous hip-hop artists of his time; some may call him a musical legend. Throughout his years of producing epic beats and rhythmic anthems, Snoop was inspired enough to create his own 'language.' The public recognized these talents with an array of awards and platinum records, and now Twitter has one more honor to add.

Snoop is acknowledged as having the most grammatical errors of any Twitter user EVER. Totaling in at 30.9 spelling mistakes – Snoop takes the cake from comparable artist like Wiz Khalifa and Bruno Mars.

Ke$ha - Not sharing enough original content

Ke$ha believes that "We are who we are" which essentially screams individuality. Unfortunately, Ke$ha's Twitter is doing the exact opposite as she continually funnels automated Instagram and Facebook posts to her Twitter.

Automation is one of biggest conveniences of social media, but could potentially be one of your company's biggest downfalls. Users can decipher an automated post from an original - and customized social speaks to audiences better. Anyone can turn on automation, but it takes a company that cares to want to personally reach out to their customers. If you are thinking that automation is a great way to cross promote, you are right in the sense that you are getting users to notice your other profiles. But you must ask yourself - why are users going to click on your Facebook, Instagram, etc. – if they can already explore these networks on one News Feed?

Learn from others' mistakes and skip straight to results

Twitter is an important portion of social media marketing and it helps create a brand name for your business on the web. This network is essentially a piece of online real estate that should reflect your brand. Utilize this free channel to attract the attention of unique and existing visitors with an assortment of rich content. Be thankful that some of our favorite celebrities have broken some of the biggest universal "Twitter Laws" and take this time to learn from their mistakes. Happy Tweeting!

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