Sunday, 30 June 2013

Brafton: Will online reviews be the deciding vote in purchases?

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Brafton
News Content Marketing
Will online reviews be the deciding vote in purchases?
Jun 30th 2013, 15:00, by Lauren Kaye

Brands might find their purchases are more heavily influenced by online reviews.

More consumers are finding online reviews provide them with a wealth of information that can inform their purchase decisions. Positive reviews encourage people to try out new businesses, while negative analysis tells them it's better to stick with brands they trust, online and off.

Yelp recently shared data from a Nielsen survey, showing that four out of five Yelp users go the site to read reviews before patronizing local businesses. This makes it imperative that marketers steer online conversations by publishing web content about their products and services, while also making it easy for consumers to quickly find contact information like hours of operation and location.

It's estimated that 55 percent of Yelp users convert after reading online reviews, whether that entails visiting physical store locations, making purchases online or scheduling appointments. Nearly all (99 percent) have completed transactions with businesses they found on the site and 90 percent do it in the span of a week.

To optimize web presences for local search discovery, marketers must ensure companies' contact information is readily accessible and accurate. Yelp also recommends business owners post photos of their locations online because individuals searching for local businesses spend two-and-a-half times as long on pages with pictures than listings without them.

55 percent of Yelp users convert after reading online reviews.

Brands' web traffic might also be at stake when it comes to online reviews. Google recently revamped some local search results (displaying relevant listings in a moving carousel at the top of the page) and a preliminary study found users were more likely to click on domains with the most reviews. Therefore, it's wise for marketers to encourage patrons to share experiences online.

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Saturday, 29 June 2013

Brafton: Organic search customers are B2C MVPs

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Brafton
News Content Marketing
Organic search customers are B2C MVPs
Jun 29th 2013, 14:30, by Lauren Kaye

Brands generate the most income from customers acquired through organic search.

Think customers are created equal? A new report from Custora tells marketers to think again. While prospects reached via email might lead to high conversion rates for B2C ecommerce brands, customers acquired through organic search prove to be more valuable over time. To fill the sales pipeline with these MVPs, marketers must focus on creating content for SEO to ensure internet users find their domains in search.

Custora asserts the Customer Lifetime Value (the profit a brand can expect to make through the relationship with a customer) is greatest for prospects from organic search. In fact, it's 54 percent higher than the average CLV for all buyers. The CLV of consumers acquired through email is 12 percent above average, but still 42 percent lower than traditional search results.

Perhaps more surprising is that customers in rural areas have a higher CLV. The report explains this is because shoppers in these areas have fewer brick-and-mortar options than consumers in urban communities. Marketers can use audience targeting to reach prospects in less-populated areas, optimizing their SEO content for local queries to capture high-value leads.

In order to stay at the top of search engine results pages, marketers should pay close attention to Google updates, especially ones that affect local search. The search engine recently rolled out an entirely revamped display, featuring nearby listings in a sliding bar at the top of the screen.

Customers acquired through organic search have lifetime value that's 54 percent higher than average buyers. 

The new carousel interface looks different and changes how users engage with content in SERPs,
according to a recent Brafton article. Studies show about half of people click the images in the 'carousel,' but the web traffic takes on a new pattern. Rather than choosing the first listings, consumers are clicking listings in the third and eighth positions that have a higher number of reviews.

As local SEO evolves, brands must adapt their content to maintain strong visibility and acquire the most valuable customers.

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Friday, 28 June 2013

Brafton: Yahoo cleans up and personalizes news for better UX

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Brafton
News Content Marketing
Yahoo cleans up and personalizes news for better UX
Jun 28th 2013, 19:20, by Lauren Kaye

Yahoo News has a new look and feel, which could bring web traffic back to the search engine.

June has been a big month for Yahoo, marking the launch of its revamped search user interface and now the unveiling of its Yahoo News page. Today, Yahoo's tumblr featured a post from Product Vice President Mike Kerns who said the site has been cleaned up and personalized with a new design that's expected to improve user experience. If the search engine continues to improve its performance and wins back market share from Google and Bing, brands will develop SEO content strategies to fuel results on Yahoo.

Currently, Yahoo takes third place in search engine rankings. Coming in behind Google and Bing, the search engine handled 2.4 billion search queries during May. However, buzz about the new design could spark greater traffic to the site, and refined results might keep first-time users coming back.

The News page features a modern design that Yahoo plans to implement across its properties, but it didn't stop there.

"The first thing that you'll notice about the new Yahoo News is that it was designed around your interests and preferences. We made the news stream customizable so you can tell us what content you'd like to see more of, " Kearns wrote.

Yahoo announces the relaunch of its News page.

According to the blog post, web users can log in with their Yahoo IDs and customize news feeds to filter the results they prefer. Over time, the search engine will learn more about their likes and dislikes so it can continually improve the accuracy of the news content it serves.

Personalized results could prove advantageous for marketers who regularly produce branded content for SEO value and lead generation. Yahoo news might continually offer articles about products and services that internet users viewed in the past, essentially retargeting content at users and pushing them through the sales cycle faster.

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Brafton: Cost-centric marketers look at long-term ROI opportunities

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Brafton
News Content Marketing
Cost-centric marketers look at long-term ROI opportunities
Jun 28th 2013, 17:35, by Ted Karczewski

Content ROI for long-term results

​In some industries, cost metrics determine the success of a given marketing campaign. For example, marketing procurement organizations focus closely on how much they save when evaluating their strategies. While every brand looks to cut a few corners and pocket some cash, non-cost-centric metrics are becoming just as important, especially with companies funneling more resource toward long-term content marketing efforts.

A recent study from the Association of National Advertisers asked marketing procurement professionals about their content analytics reporting programs. Approximately 94 percent say they evaluate cost reduction as a success metric, and 84 percent look at cost avoidance as an equally important stat to evaluate. However, when asked where importance should be placed moving forward, many respondents suggested brands take closer looks at how their marketing campaigns improve ROI.

With companies launching content creation campaigns to generate and nurture leads, they've grown used to the idea of waiting for results to trickle in. Content marketing can produce significant returns, but it requires investments of time and money. Brafton reported on a study that found accuracy, freshness and availability are what drive users to read web content from specific blogs or sites. In order to create compelling editorial resources for lead gen, brands must abandon their cost-centric approaches, and focus on under-the-hood returns.

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Brafton: Are 3 million brands making the most of their LinkedIn pages?

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Brafton
News Content Marketing
Are 3 million brands making the most of their LinkedIn pages?
Jun 28th 2013, 16:30, by Lauren Kaye

There are now 3 million company pages on LinkedIn, marketers must choose social media content wisely for maximum impact.

LinkedIn is known as the leading social network for B2B companies, and the announcement that it now hosts 3 million company pages solidifies its standing. To celebrate this milestone, LinkedIn released an infographic that highlights some key stats about its members and the social media content they publish. While it's important for marketers to participate on the networks where their customers are most active, it's paramount they also share the right content to generate leads and conversions.

According to Linkedin, participating companies post about 1.2 million products and services on the network to inform and entice interested prospects.

Marketers get the greatest engagement levels when their updates feature company branding materials such as interviews and inside looks as well as employment and career opportunities. Tips and best practices, fun facts and quotes also spark a high volume of interactions, LinkedIn reports.

LinkedIn announces 3 million companies have pages on the site.

However, marketers who have their eyes on conversions should consider sharing branded content that's highly informative and insightful. Brafton previously reported on common mistakes B2Bs make with their content marketing strategies, explaining that business buyers are looking for easily accessible, educational content that gives them the facts they need to make informed purchases.

LinkedIn holds great potential for B2B brands with it's growing reach, which now extends to 148 diverse industries. To convert target audiences on the network, marketers first need to engage prospects with interesting and thought-provoking posts. The second step is to reel in LinkedIn members with information that will push them through the sales funnel. White papers, ebooks and news articles give brands authority online, but will also encourage qualified prospects to convert.

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Brafton: Data doesn’t lie: Instagram video slowly seizes control

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Brafton
News Content Marketing
Data doesn't lie: Instagram video slowly seizes control
Jun 28th 2013, 15:39, by Ted Karczewski

Instagram vs. Vine saga continues

​Since Instagram introduced its video feature, marketers have debated whether the Facebook-owned application or Twitter's Vine is best for social video marketing. People have immediately taken sides, with some proactively lobbying that one network is surely stronger than the other. Unfortunately for Vine and its supporters, data suggests it's losing the fight.

Using Topsy's free analytics tool, Marketing Land's Matt McGee noticed that Vine sharing on Twitter spiraled downward on June 20, 2013, the day Instagram announced its video content function. The previous day, users posted approximately 2.5 million Vine links to Twitter, a figure that fell 40 percent the following day to total 1.5 million. More, Vine sharing has continued to decline since Instagram's feature launch, with the network under 1 million shares on June 26, 2013, after reaching about 3 million on June 15, 2013.

The latest data paints an ugly picture of the social video sharing world. Vine stood tall earlier this month, surpassing Instagram in Twitter mentions on June 7, 2013, and taking a higher spot in Apple's application store. Recent Unruly Media data also reported that Vine Tweets sent every second increased from five in April 2013 to nine at the beginning of June 2013. All of this insight may become moot in the coming weeks, as recent fluctuations suggest brands and users are turning to Instagram to create custom content for personal and professional use.

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Brafton: Brands embrace #hashtags on #Facebook

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Brafton
News Content Marketing
Brands embrace #hashtags on #Facebook
Jun 28th 2013, 14:30, by Lauren Kaye

Brands are using more hashtags to organize their social media content.

Marketers who were skeptical of Facebook's decision to introduce hashtags to its social content might be warming up to the idea of organizing their updates with the symbol. If they don't, they risk falling behind other major brands that have already embraced the Facebook hashtag, according to a new survey by Simply Measured. Marketers are realizing they can use hashtags to make their content more discoverable and promote cross-platform engagement.

Between June 12th and 24th, approximately 94 percent of top brands have posted social media content on Facebook and 56 of them have included hashtags in their updates, the survey found. A handful of advocates (6 percent) used the symbols in 10 or more posts, while the majority have experimented with hashtags. Thirty-eight percent have sent two and 18 percent posted five or more in the two weeks since they were introduced.

KFC uses hashtags to organize social content.

Hashtag acceptance is picking up steam, the survey found. More than a quarter of brands shared content containing the pound sign on June 20, much higher than the 3 percent that sent hashtagged content on the day the feature rolled out.

The uptick might be attributed to marketers realizing how hashtag use can increase their web content's reach. Simply Measured highlights Kentucky Fried Chicken's use of the Facebook hashtag in a recent post that asked followers to share photos of their grilling skills on Twitter, Vine and Instagram with the hashtag #KFCGrillmaster.

With 1.11 billion monthly active users, Facebook is still the leading social network and brands can capitalize on its massive global footprint to increase campaign engagement across other social platforms.

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Brafton: 3 strikes and businesses are out of a sale

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Brafton
News Content Marketing
3 strikes and businesses are out of a sale
Jun 28th 2013, 13:30, by Lauren Kaye

Companies must use their web content to manager customer reviews.

Businesses understand their customers are online, reading web content for preliminary research in advance of making purchases. However, they may not know exactly how much is at stake when it comes to online reputations. Bright Local just released the findings from its Local Consumers Review Survey 2013, revealing that one-third of customers read at most three reviews before they form opinions about brands, which means companies only have three chances to win or lose sales.

This is important, considering that approximately two-thirds say positive reviews increase the likelihood they'll patronize local businesses. Moreover, 30 percent said they trust online reports as long as they seem authentic.

While positive reviews can convince consumers to purchase products or services, Brafton previously reported that 86 percent will consider competitors if they read poor accounts of companies' products and services.

33 percent of customers read at most three reviews before they form opinions about brands, which means companies only have a few chances to win or lose sales.

Bright Local reports that companies targeting females and Millennials have the most at stake, because these demographics put the greatest stock in online reviews. Thirty-five percent of females say they believe reviews as long as they seem authentic, while just over 20 percent of males gave the same answer. Similarly, consumers between the ages of 18 and 34 trust online assessments that seem organic, while roughly one-quarter of people over the age of 55 believe what they read.

Because authenticity is of the utmost importance, it's imperative that marketers refrain from grooming their online reviews. Hiding negative experiences to showcase positive reports might seem like a solution, but customers will find it fishy if companies' reputations are unscathed. During a recent Google+ Hangout hosted by the U.S. Small Business Administration in honor of National Small Business Week, a panel of experts agreed that no company receives 100 percent positive reviews even if it delivers five-star services.

Instead, marketers should respond to unhappy customers and offer resolutions, while continuously publishing branded content that will eventually push bad reviews out of search visibility.

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Thursday, 27 June 2013

Brafton: The art & science of video marketing: What data tells brands

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Brafton
News Content Marketing
The art & science of video marketing: What data tells brands
Jun 27th 2013, 20:30

The art and science of digital marketing

The internet is already a huge place. Businesses from around the world clamor for attention and build marketing campaigns that increase brand awareness in unique ways. For the past decade, professionals have looked for creative practices to set their brands apart from the competition, resulting in the proliferation of new tactics like SEO and content marketing. Google has been at the forefront of this revolution, and recent reports suggest the search engine is once again driving innovation online.

CNNMoney reports that a list of proposed new domains, including .google, .apple, .nyc and .book, are set to rollout worldwide before the end of 2013. In fact, some alternatives to .com and .net may become available during the summer of this year, according to the source. The nonprofit group Internet Corporation for Assigned Names and Numbers (ICANN) formally approved the expansion of generic top-level domains, unveiling 1,930 proposals in 2012. Supporters of this movement say new domain tags will give startups more opportunities to acquire relevant URLs, while opponents point toward internet security risks as degrading the trust built up around the 'net.

Let's take the optimistic approach for the sake of this blog: New domain options mean more opportunities for content marketing success. Companies can create various touch points around the web as ways to reach new audiences, segmenting traffic by filtering people with unique interests to relevant web pages. Why build a generic website that caters to the masses when a brand can create several sites that speak to different audiences? Again, this is all theoretically good - ignore the obvious security pitfalls. Either way, this type of tech evolution paints a wildly different picture of internet marketing - is it more an art or a science at this point?

Is content analytics reporting good marketing or a scientific best practice?

How to use data to inspire actionAdvertising has long been a battle between those driven by creativity and their colleagues who solely care about their sales curves going up. This tug-of-war phenomenon pushed scientists to research what kinds of advertising appeal to consumers' emotions and compel them to convert. According to Nielsen's "Making Advertising More Of A Science Than Art" report, the answer is neuroscience.

After years of failure, a new scientific process has been developed to help marketers determine on a second-by-second basis, free of bias, what advertising components encourage consumers to buy. Electroencephalography (EEG) - a term I won't spell out again - evaluates the millions of pieces of information that overload human senses. The practice picks out three metrics: whether a viewer's memory is activated by the ad, how long the person is engaged and if the ad sparked emotional chords. Sounds complex, right? Well it already advised thousands of brands to reduce their video content ads from 30-second clips to 20, 15 or 10-second visuals. This cuts costs, increases content ROI and makes both the creative teams and sales departments happier.

While the neuroscientific process might still be a dream for many marketing teams, deeper analytics reporting has affected how brands conceptualize online content and video marketing campaigns.

What science has taught us about web content

Science has taught marketers to review their creative processes - not every solution to complex branding can be solved with what is perceived as clever by an internal team. Research has also persuaded marketers to embrace data - big data, in some cases - for smarter content creation.

60 percent of marketing managers don't have clear understandings of their brands' sonic identities - or how people hear their businesses.

For example, what consumers hear when engaging with a brand is influential in how they form an opinion of that company. This research comes from international global music branding agency Heartbeat, which recently published a book entitled Sounds Like Branding. The company notes that 60 percent of marketing managers don't have clear understandings of their brands' sonic identities - or how people hear their businesses.

Sound and video marketing work closely together - an effective campaign requires engaging syntax that resonates with each viewer. Think tone of voice and background music don't play big roles in converting video viewers? Consider research from Dr. Adrian C. North, professor of Psychology at Heriot Watt University, which found that music played in a wine shop determined consumers' geographic wine selections. When French music flowed from the shop's speakers, French wine outsold German bottles five to one. When the wine shop played Germanic tunes, bottles from that country outsold French alternatives two to one.

Sound and selling: The art and the science of video marketing

eMarketer report forecasts video spend to grow from $4.1 billion in 2013 to $9.1 billion in 2017.

Brands are increasingly investing in video content for awareness and visibility online. An eMarketer report forecasts video spend to grow from $4.1 billion in 2013 to $9.1 billion in 2017. With so many businesses allocating resources to video marketing, have any of them considered ways to mold their sonic identities into something that sells?

In the same way that consumers invest billions of dollars in their favorite musical articles, movies and television shows, people are drawn to brands that elicit certain emotions. Neuroscience helps marketing departments understand the advertising components that spark brain activity - the snippets that sound good. When brands pair findings with their core values, they move steps closer to video marketing with purpose. Creative teams using video to speak to the void won't hear any response - the second they consider the way their visual media is perceived on a subconscious level - both visually and phonetically - the more likely they are to generate the content ROI and brand awareness they've been after from the start.

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Brafton: New Google tool ranks sites’ UX with visitor feedback

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Brafton
News Content Marketing
New Google tool ranks sites' UX with visitor feedback
Jun 27th 2013, 19:12

Customer Feedback from Google Feature

​Webmasters have requested more information from Google to better help them optimize their sites for usability and visibility. Brafton reported on a recent Matt Cutts video, in which he notified viewers that Google plans to introduce new reports and content analytics to webmasters in the very near future, and a few days later it seems SEOs will get a little help compiling user experience feedback about their sites.

In an Official Google Webmaster blog post, the company introduces the website satisfaction surveys feature. By inserting a small snippet of HTML code into a site's structure, a company can display a discreet satisfaction survey in the lower right-hand corner of its website. Google will analyze responses and provide webmasters with a report.

Brands that focus on user experience and publish high-quality web content want to know if their efforts are paying off - now Google makes this task easier than ever before. The website satisfaction survey will display four questions to each visitor, and the event runs until it generates 500 responses. When a survey receives the allotted amount of responses, it starts up again after 30 days to reflect changes made by the webmaster. This feature is free, but has a paid alternative for more questions per survey.

Visit the Official Google Webmaster Blog for details on how to set up the feature.

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Brafton: Use email content to score B2C conversions

Brafton
News Content Marketing
Use email content to score B2C conversions
Jun 27th 2013, 17:52

Marketers can use email content to convert their ecommerce leads.

Marketers want their web content to do a lot of things, but conversion rates are among the most important goals. Bottom-line benefits justify internet marketing investments and prove hard work is paying off. B2C brands will have a lot hanging in the balance in the next few years, as ecommerce sales are expected to climb double-digit rates every year through 2017, according to eMarketer. Marketers must develop smarter content strategies to reach and convert this growing population of online shoppers.

According to eMarketer, 73 percent of the United States population is already online, buying products and services. While it's considered a mature market, the U.S. still has growth potential and it's predicted that 81 percent of consumers will be online shoppers by 2017. As ecommerce penetration increases, so will online spending. The report expects U.S. B2C online sales to hit $395.28 billion this year, rising to $545.81 billion by 2016. Worldwide, ecommerce spending is projected to reach $1.2 trillion by the year's end.

Ecommerce consumers are expected to spend more in the next few years.

Marketers know they need strong web visibility to stay at the top of customers' minds, especially when they're ready to hit the "buy" button. Brafton recently revealed companies earn the most ecommerce conversions with their email marketing campaigns.

A Monetate Quarterly report found email conversion rates are four times higher than those of direct search traffic and social media marketing. On top of that, emails also contributed to the most website pageviews.

Marketers can leverage their online content to capitalize on rising ecommerce spend, repurposing popular articles for email newsletters and featuring calls to action that encourage site visitors to sign up for regular correspondence. Social networks are even introducing tools that make it easier for customers to opt-in to email campaigns - Twitter recently announced it's adding the Lead Generation Card, which allows users to hand over their contact data with the click of a button.

 

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Artikel Terkini Perniagaan Internet - SmartUsaha.com: 42 Teknik Internet Marketing

Artikel Terkini Perniagaan Internet - SmartUsaha.com
Artikel terkini di blog SmartUsaha.com.
42 Teknik Internet Marketing
Jun 27th 2013, 17:58

*Tidak disusun mengikut kategori 1. Facebook Ads 2. Viral Marketing 3. Youtube / Video 4. SEO (Search Engine Optimization) 5. Pengiklanan banner dan text link. 6. Review 7. Advertorial 8. Ebook percuma 9. Google Adwords 10. Email marketing 11. Affiliate marketing 12. Facebook Page 13. Blog 14. Minisite 15. Forum online 16. Iklan percuma (classified) [...]

The post 42 Teknik Internet Marketing appeared first on Blog Perniagaan Internet & Keusahawanan.

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Artikel Terkini Perniagaan Internet - SmartUsaha.com: Menjual di Facebook: Tak ada orang beli produk anda?

Artikel Terkini Perniagaan Internet - SmartUsaha.com
Artikel terkini di blog SmartUsaha.com.
Menjual di Facebook: Tak ada orang beli produk anda?
Jun 27th 2013, 18:00

Pelanggan Tidak Membeli? Facebook Page anda sudah mempunyai banyak Like (prospek), namun sukar mendapat jualan… Malah ramai yang bertanya melalui ruangan komen dan Inbox (Message), tetapi mereka tidak juga melakukan pembelian… Yang paling memelikkan, orang yang sama tetap bertanya soalan namun tidak membuat sebarang pembelian. …Apakah sebabnya…? Antara sebabnya adalah mereka ragu-ragu, risau dan takut. [...]

The post Menjual di Facebook: Tak ada orang beli produk anda? appeared first on Blog Perniagaan Internet & Keusahawanan.

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Brafton: Consumers want factual, fresh and free news content

Brafton
News Content Marketing
Consumers want factual, fresh and free news content
Jun 27th 2013, 15:30

Brands that publish news content can satisfy their consumers' cravings for real-time updates.

Given that more than half of Americans own smartphones and two-thirds use social networks, marketers might assume target audiences are too distracted by real-time updates to pay attention to their branded content.

That's not the case, according to a recent study from Mobiles Republic. In fact, the poll of 8,000 people from six countries found consumers are as hungry as ever for news updates. Marketers can satisfy their prospects' cravings with factual, fresh and free news content.

Mobile users want bite-sized news content

Three-quarters of smartphone owners check for updates more than once a day and 53 percent read news on their devices for 30 minutes or longer. This means brands have valuable opportunities to reach on-the-go target audiences with organic content, especially if it's optimized for online feeds and social networks. Ninety-five percent say they get their news through aggregators, while 28 percent turn to Twitter and 43 percent read on Facebook.

"People want to remain informed in a timely manner, more so now than ever before in our world's recorded history."

What's most important to internet users who need a news fix? Accuracy is the number one criteria for 82 percent of people, while 57 percent say freshness is critical and another 57 percent point to the price tag (i.e. they want it for free).

"Due to mass adoption of consumer mobile devices, the access and appetite for trusted news continues to increase. People want to remain informed in a timely manner, more so now than ever before in our world's recorded history," said Gilles Raymond, mobile industry veteran and CEO of Mobiles Republic.

Brands must become trusted resources

Many journalists have already gotten on board with this trend, using social platforms as their soap boxes and online news outlets to share recent articles. Despite the fact that household names like Anderson Cooper embrace Twitter, Brafton reported that only 39 percent of journalists consider themselves digital-first writers.

As more writers transition to the web for content writing publication, it's likely readership will continue to rise. Marketers can establish their brands as reliable news providers by delivering timely and free updates that are tailored to their target audiences. This builds companies' digital footprints, but also encourages internet users to become followers and pushes branded content to the top of search engine results pages.

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